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Careers at Aging & Adult Care of Central Washington

 

 

Assistant Mental Health Ombudsman I:

DEFINITION
The Assistant Mental Health Ombuds shall serve as an assistant to the Ombudsman staff and shall support them in the execution of their duties.

DISTINGUISHING CHARACTERISTICS
The Assistant Mental Health Ombuds shall assist the Ombudsman staff with activities related to the services of the Chelan/Douglas Regional Support Network (CDRSN) provided to consumers and/or their family members.  This position will assist mental health consumers in resolving complaints/grievances, providing them with information about their rights, obtaining factual information about their complaints, and working with the consumer and service providers to resolve the complaint.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong written and verbal communication skills in English;

Knowledge of current treatment and advocacy issues of the mental health delivery system;

Computer skills preferred;

Two years demonstrated experience in a position requiring judgment, contact with the public, adherence to policy and procedures;

Ability to follow written and oral instructions;

Work accurately, quickly and under pressure;

Handle heavy caseload occasionally;

Ability to accomplish assigned tasks with minimum supervision.

TYPICAL WORK
Assist in the implementing the CDRSN Ombuds service;

As directed, visit with residents living in residential care facilities.  The purpose of the visits is to inform consumers about their rights and about the community services available to them.

Provide individual information to residents living in the assigned facilities about their rights, community services available to them, laws, regulations and standards, which govern long-term care facilities and services, and good health and safety practice;

When a resident living in the assigned facility complains, or otherwise discusses a violation of their rights, a law, regulation or standard:

  • Determine the facts of the alleged violation;
  • Make a determination that the complaint was/was not founded;
  • When the complaint is founded, work with the consumer and service   provider to resolve the complaint;
  • When the complaint is not resolved, obtain the consumer’s consent and refer the complaint, together with all documentation, to the supervisor under whose direction you work.

Report all actual or suspected incidents of consumer abuse and/or neglect to the provider administration (as required by law), and refer any unresolved incidents of resident abuse and/or neglect to the Ombudsman staff and CDRSN;

Attend CDRSN and State coordination and training sessions, including WIMIRT- sponsored Ombuds trainings and quarterly meetings, as may be directed by the Ombudsman staff;

Submit reports to the Ombudsman staff;

Meet the consumers and families to educate consumers about the Ombuds service;

Assist Ombudsman staff with consumers, family members, providers and CDRSN staff to resolve complaints and grievances;

Contact ethnic minority communities, elderly and child advocates to understand service needs and assist in conflict resolution;

Accompany the consumer to all meetings and/or hearings during the complaint/grievance process;

Act as advocate for the complainant’s interest;

Coordinate with the Quality Review Team, including making referrals of system problems to the QRT for further review;

Ability to learn computer skills if no previous experience; ability to use keyboard and telephone;

Perform other duties as required.

 

Assistant Mental Health Ombudsman II:

DEFINITION
The Assistant Mental Health Ombuds shall serve as an assistant to the Ombudsman Lead and to the Director of Management Services and shall support them in the execution of their duties.

DISTINGUISHING CHARACTERISTICS
The Assistant Mental Health Ombuds shall assist the Mental Health Ombuds with activity related to the services of North Central Washington Regional Support Network (NCWRSN) provided to consumers and/or their family members.  This position will assist mental health consumers in resolving complaints/grievances, providing them with information about their rights, obtaining factual information about their complaints, and working with the consumer and service providers to resolve the complaint.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong written and verbal communication skills in English;

Knowledge of current treatment and advocacy issues of the mental health delivery system;

Computer skills preferred;

Two years demonstrated experience in a position requiring judgment, contact with the public, adherence to policy and procedures;

Ability to follow written and oral instructions;

Work accurately, quickly and under pressure;

Handle heavy caseload occasionally;

Ability to accomplish assigned tasks with minimum supervision;

Organize and compose meeting agendas, arrange meetings, record meeting minutes.

TYPICAL WORK
Assist in the implementing the NCWRSN Ombuds service;

As directed, visit with residents living in residential care facilities.  The purpose of the visits is to inform consumers about their rights and about the community services available to them.

Provide individual information to residents living in the assigned facilities about their rights, community services available to them, laws, regulations and standards, which govern long-term care facilities and services, and good health and safety practice;

Function as the NCWRSN Liaison to the NCWRSN Advisory Board and Quality Review Team to ensure that both bodies perform their roles as defined in WAC 388-865, NCWRSN Governing Board By-Laws and NCWRSN Advisory Board By-Laws;

When a resident living in the assigned facility complains, or otherwise discusses a violation of their rights, a law, regulation or standard:

  • Determine the facts of the alleged violation;
  • Make a determination that the complaint was/was not founded;
  • When the complaint is founded, work with the consumer and service provider to resolve the complaint;
  • When the complaint is not resolved, obtain the consumer’s consent and refer the complaint, together with all documentation, to the supervisor under whose direction you work.

Report all actual or suspected incidents of consumer abuse and/or neglect to the provider administration (as required by law), and refer any unresolved incidents of resident abuse and/or neglect to the Mental Health Ombuds and NCWRSN;

Attend NCWRSN and State coordination and training sessions, including WIMIRT- sponsored Ombuds trainings and quarterly meetings, as may be directed by the Mental Health Ombuds;

Submit reports to the Mental Health Ombuds;

Meet the consumers and families to educate consumers about the Ombuds service;

Assist Mental Health Ombuds with consumers, family members, providers and NCWRSN staff to resolve complaints and grievances;

Contact ethnic minority communities, elderly and child advocates to understand service needs and assist in conflict resolution as directed by the Mental Health Ombuds;

Accompany the consumer to all meetings and/or hearings during the complaint/grievance process as directed by the Mental Health Ombuds;

Act as advocate for the complainant’s interest;

Coordinate with the Quality Review Team as directed by the Mental Health Ombuds, including making referrals of system problems to the QRT for further review;

Ability to learn computer skills if no previous experience; ability to use keyboard and telephone;

Provide for Mental Health Ombuds services in Chelan/Douglas Counties as necessary.

Perform other duties as required.

 

Case Aide:

DEFINITION
Perform specialized technical/clerical duties in support of a program activity.

DISTINGUISHING CHARACTERISTICS
Positions within this series are distinguished from the office assistant classes by the requirement to perform specialized work using knowledge and experience unique to the assigned undertaking(s).  Positions are fully qualified to handle assigned undertakings with minimum supervision and direction at a level exemplified by the typical work described within this specification.

TYPICAL WORK
Under the direction of a designated case manager, assist in the implementation and monitoring of the service plan;

Assists Medicaid clients and providers in completion of forms and other paperwork, contracts, background checks, financial review, etc.;

Record and file maintenance, periodic review of provider paperwork in client file based on case manager direction;

Client telephone monitoring as directed by case manager, to ensure services are meeting client needs;

SSPS input and backup;

Reauthorization and reassessment activities assist case managers in any way identified; (i.e.: collateral phone calls, paperwork, etc.)

Routes phone calls to case management staff and/or case manager’s voice mail box;

Perform related duties as required.

 

Case Manager:

DEFINITION
A Case Manager will evaluate client strengths and needs, complete a comprehensive assessment and present a reliable and safe service care plan that enables clients to achieve a maximum level of health and independence.

DISTINGUISHING CHARACTERISTICS
This position will be expected to: develop client contact, client scheduling, client record maintenance, draw upon formal and informal community resources to meet client needs, have knowledge of available care programs and perform specialized work using knowledge and experience unique to the assigned undertaking(s).  The case manager is accountable to the Manager of Community Services and/or the Director of Community Services.

TYPICAL WORK
Adhere to program standards and guidelines developed by Aging and Adult Services Field Manual;

Follow case management program protocols to complete initial assessments and successfully implement a service plan:

Complete assessments and service plan on laptop computer;

Conduct staffing and follow-up monitoring;

Authorize service payment through the Social Service Payment System;

Coordinate with and perform advocacy with relevant parties and community agencies;

Facilitate the coordination of in-home caregivers for client care needs;

Coordinate with AAC nurse program regarding medical needs of a client;

Develop and maintain accurate, complete and timely client and program reports;

Maintain client confidentiality.

Perform related duties as required.

 

Community Services Specialist:

DEFINITION
Serves as initial intake person for the Family Caregiver Support Programs and Senior Information and Assistance.  Assesses family caregivers to determine identity discrepancy, stress, burden and uplifts, depression, etc.  Determines goals, strategies, priorities, interventions, services, etc.  Prescreens clients for direct services and makes referrals to the appropriate resource(s), and provides general assistance to clients and families.

DISTINGUISHING CHARACTERISTICS
Must be certified to use the Tailored Caregiver Assessment and Referral (T-CARE) assessment tool.  Must have strong computer skills, including word processing, spreadsheets, data bases, and internet research.  Must be proficient at public speaking and delivering presentations to diverse groups.  Counsels clients on options to address problems presented by caregivers and clients.

TYPICAL WORK
Uses the T-CARE assessment tool to assess caregiver needs.  Provides options counseling, and links caregivers with services and resources to meet their needs.

Maintains data base of community resources and services available to family caregivers, seniors, and people with disabilities.  Maintains data base of client demographics and services provided.  Assists the Manager of Community Services in collecting and recording all data elements required for state, federal, and local reports.

Assists is negotiating working agreements and statements of understanding with community service providers.  Assists in establishing referral protocols.  Conducts quality assurance reviews with clients and providers to determine appropriateness of referrals.

Conducts community outreach.  Makes community presentations in a variety of settings.  Promotes community education and awareness and of resources available to family caregivers, seniors, and people with disabilities.  Assists in the development of outreach materials, public service announcements, and advertising.

Determines eligibility for and authorizes Respite services, Aging Network Chore service, and other family caregiver support services.

Screens applicants for appropriate type of service and eligibility information and determines eligibility for specified services. Assists clients with forms, applications and/or intake process to facilitate delivery of services to clients. Provides appropriate and accurate information on the services, products, and/or resources available through social service agencies, medical providers, and community partners in the aging network, and refers to appropriate services.

Ensures programs are operated in compliance with program standards, agency directives, and instructions promulgated by DSHS/ADSA and/or the Administration on Aging.

 

Contract Monitor:

DEFINITION
Monitor administrative and service delivery procedures of Aging & Adult Care (AACCW) subcontractors and direct service.

DISTINGUISHING CHARACTERISTICS
Under general supervision, perform typical work described within this specification.  Requires substantive knowledge specific to contracts and programs.  Deviation from established parameters requires approval.

TYPICAL WORK
Perform monitoring of agency subcontracts: review program reports for completeness and accuracy, compare the cumulative count of clients and units delivered against those projected, ensure clients are receiving services in an appropriate manner, follow-up on client complaints;

Assists Contract Specialists or other agency officials, and provide technical assistance to contractors;

Develop and review monitoring criterion.  Interpret contract terms, requirements and conditions; develop understandable fiscal and status reports; organize, maintain and interpret records of contracts performance; coordinate effectively with contractor representatives and representatives of other agencies;

Prepare written reports of monitoring visits to include a listing of discrepancies and suggestions for improvement, ensure discrepancies are corrected;

Provide complex and technical support services including initiating and composing correspondence;

Give group presentations regarding AACCW services;

Prepare program reports for AACCW Advisory Committee and Council of Governments;

Perform related duties as required.

 

Contract Specialist I:

DEFINITION
Assists Director of Management Services in the preparation of contract material; provides ongoing contract budget analysis; review contracts and provide complex and technical support services for the unit.

DISTINGUISHING CHARACTERISTICS
Works under the general supervision of, and takes direction from, the Director of Management Services.  Prepares and services contracts; authorizes contractor invoices for payment; assists in preparation of proposals and provides administrative support services to the Director of Management Services.

TYPICAL WORK
Procures contractors for Medicaid waivered services; processes applications from potential waivered services contractors; creates contracts for waivered services using DSHS’s Agency Contracts Database;

Processes contractor invoices; ensures compliance with contract reporting requirements; notifies appropriate personnel of action needed on budget problems;

Assists with the competitive procurement process;

Assist contractors to develop and submit contract proposals and budgets;

Assist in interpreting administrative regulations and policies to staff within Aging & Adult Care (AAC) and outside agencies;

Composes correspondence, drafts contract proposals;

Provide technical assistance and training to contractors;

Conduct periodic assessments of needs for assigned programs; Processes data, develops recommendations and writes reports;

Review contractor expenditures.  Analyze contractor line-item costs.  Monitor contractor budgets;

Prepare program reports for AAC Advisory Committee and Council of Governments;

Perform other duties as required.

 

Facility Maintenance Technician:

DISTINGUISHING CHARACTERISTICS
The maintenance position is responsible for the daily routine cleaning and maintenance of grounds, offices, conference rooms, hallways, restrooms, waiting rooms, lunch rooms and other areas as assigned.  Most work is performed with minimal direct supervision.  The position reports to the Executive Director or designee.  This position will work variable hours and at varied agency locations.

TYPICAL WORK
Collect and dispose of garbage from building.

Clean building, restrooms, lunch rooms, conference rooms and offices.

Operate buffer, wax stripper, floor scrubber, mops, brooms, carpet shampooer, vacuum cleaner, lawn mower, and snow blower.

Clean tile, counter tops, porcelain fixtures, mirrors, drinking fountains, stair railings, all interior and exterior entrance glass, ashtrays, walls, and light covers.

Clean windows inside and outside by hand on all floors according to a set schedule.

Arrange furniture and equipment in offices as requested.

Paint interior walls as instructed.

Prepares building for public access during working hours.

Change light bulbs, fluorescent tubes and ballasts as needed.

Sweep and pick up dirt, papers, etc. as needed in the walkways and beds surrounding the entrances.

Ground maintenance to include weeding, mowing, irrigating, trimming bushes.

Carrying heavy objects (50+ lbs.)

Perform related duties as required.

 

Fiscal Specialist:

DEFINITION
Provide fiscal support using independent judgment in the interpretation and application of a variety of rules and procedures in specialized fiscal functions, such as internal control, payroll, purchasing, travel, budgeting, record keeping, auditing, analysis and other types of fiscal operations.

DISTINGUISHING CHARACTERISTICS
Perform detailed fiscal work where independent judgment is exercised to make fiscal determinations and to solve problems that arise within work assignments.

TYPICAL WORK
Reconciliation and maintenance of accounts and records; authorize and enter fiscal transactions; compile and prepare periodic fiscal statements and reports;

Maintain equipment inventory and purchasing of supplies;

Assist higher-level fiscal personnel with summary information and analysis of records and reports;

Prepare, audit, verify and process final documents such as journal vouchers, purchase requests, invoices, receipts,  bank deposit verifications, travel documents and payment vouchers;

Maintain personnel and payroll records; calculate salary and benefits costs; record and ensure accuracy of payroll documents; serve as custodian of employee benefits;

Interpret fiscal policies and procedures; assist in the monitoring and review of computer input/output; provide suggestions for development and maintenance of computerized financial management and budget development systems;

Assist with the development of budgets;

Perform on-site subcontractor fiscal assessments;

Serve as custodian of funds deposited with institution and petty cash; review and consolidate receipts, bank deposits and other fiscal documentation to ensure accountability of funds;

Review and verify fiscal reports for accuracy; investigate and correct errors to ensure compliance with established procedures and guidelines;

Perform related duties as required.

 

Information Technology System Specialist II:

DEFINITION
Coordinate all computer and peripheral machine operations such as scheduling repairs, monitoring service requests, and maintaining records and service contracts for microcomputers, networks, telephone system, fax machines, copiers, and audio/visual equipment. Provide technical support to computer users including satellite locations.

DISTINGUISHING CHARACTERISTICS
Under general supervision, in an office setting and/or for other areas of the organization, coordinate the operations of local area network(s), stand alone microcomputers and/or LAN/WAN workstations.  Perform diagnostic tasks to isolate computer/network error conditions and determine if problems are due to equipment, network or application errors. Resolve routine problems and make recommendations for solving complex problems. Install and configure newly acquired PC’s, LAN/WAN workstations and various software packages and peripherals. Manage user accounts, security and workstation configurations, and write user/technical documentation. Ensure that a high level of communication/coordination is maintained with all areas of the staff and other key stakeholders.

TYPICAL WORK
Schedule repairs, service requests, record maintenance, service contracts, user accounts, security, and workstation configurations.

Documents work flow, assists employees in defining needs/requirements and prioritizing needs; analyzes employees service and equipment needs; processes acquisition orders and service orders; coordinates significant installations, moves, and changes; identifies, tracks, and takes action to resolve problems; trains employees;

Installs system components or hardware and software with moderate decision-making or pre-determined methods;

Provide primary staff support for agency computer committee;

Install and configure newly acquired PC’s, LAN/WAN workstations and various software packages;

Operates advanced diagnostic tools (such as: communication protocol test equipment) to identify problems;

Takes trouble reports from end user employees, identifies and resolves standard technical problems;

Serves as a resource to users by advising on how to use systems, hardware, software, and programs;

Sets-up system access for end users; monitors reports, billings, and activity logs for security breaches;

Creates and supports operation of test environments for hardware and/or software;

Sets up and delivers one-on-one supportive training for users; explains features and functionality; provides supportive training for users on use of systems, productivity software, and applications;

Maintain records as directed on hardware and software configurations, network performance, configurations, and licenses.

Maintain agency internet and intranet sites using approved content provided by multiple sources;

Perform research as directed and provide information to management regarding solution options.

Represent the agency as part of DSHS workgroups;

Perform related duties as required.

 

Office Assistant Senior:

DEFINITION
Performs a variety of clerical duties in support of office or unit operations.

DISTINGUISHING CHARACTERISTICS
Assignments and projects are of a complex nature.  Independent performance of complex clerical assignments requires substantive knowledge of a variety of regulations, rules, policies, procedures, processes, materials, or equipment.  Problems are resolved by choosing from established procedures and/or devising work methods.  Plans and organizes work.  Guidance is available for new or unusual situations.  Deviation from established parameters requires approval.  Work is periodically reviewed to verify compliance with established policies and procedures.

TYPICAL WORK
Resolves problems and responds to inquiries regarding rules, regulations, policies, procedures, criteria, and services;

Reviews documents, records, or applications for completeness, accuracy, and compliance with rules: determines and explains action necessary to achieve compliance or approval;

Exercises delegated approval authority for requests relating to services, projects, activities, or financial payments;

Composes office correspondence such as requests for documentation and responses to requests for information;

May prepare, review, verify and process fiscal documents;

Compiles reports, reviews, screens, verifies and evaluates applications, forms or requests for information;

May establish and revise electronic or manual record keeping systems including data base files;

Uses basic arithmetic to perform computations such as determining costs and fees;

May assist others by providing work guidance or direction;

May serve as primary clerical support for a unit, department, or special project.  This includes program monitoring and oversight of RCL and the Volunteer program.

Performs the duties of Office Assistant;

Performs related duties as required.

 

Registered Nurse:

DEFINITION
The registered nurse provides services to clients on programs administered through the Aging and Disability Services Administration (ADSA), including Medicaid Personal Care (MPC) and Community Options Program Entry System (COPES).  The registered nurse responds to referrals from Home and Community Services (HCS) and Area Agency on Aging (AAA) case management staff to promote the client’s maximum possible level of independence.

DISTINGUISHING CHARACTERISTICS
Persons in this position contribute nursing expertise by performing the following activities, among others:

  • Nursing assessment/reassessment;
  • Instruction to care providers and clients;
  • Care and health resource coordination with other health care providers, DSHS, DDD and the aging network;
  • Evaluation of health-related care needs affecting service planning and delivery.

TYPICAL WORK
Perform visits at the client’s residence;

Review and evaluate effectiveness of personal care service plan;

Observe performance of authorized tasks by personal care providers;

Provide task-specific instructions for the service provider when necessary;

Recommend further training when necessary;

Recommend changes to the existing personal care service plan;