Case management conducts assessments and reassessments for functionally impaired adults at risk of institutionalization.  Case management also helps clients in accessing, obtaining, and effectively using the necessary services which will enable them to maintain the highest level of independence in the least restrictive setting.

The Family Caregiver Support Program helps unpaid caregivers who provide care to persons 18 years and older to make informed decisions about current and future care plans, solve day-to-day caregiving problems, learn essential caregiving skills, and locate services that may strengthen their capacity to provide care.

Information and assistance is the publicly recognized access point for receiving I and A/case management (I&A/CM).  I&A functions include information giving, service referral, assistance, client advocacy and screening to determine whether an older person should be referred to the appropriate agency for a comprehensive assessment.  The I and A component is also responsible for (I&A/CM) program publicity and developing and maintaining a file of community resources which serve older people.  This component involves one-to-one, not group contacts with clients.

The Long-Term Care Ombudsman program is a coordinated system of services designed to improve the quality of life for residents of nursing homes, boarding homes, congregate care facilities and adult family homes.  Services provided by state and local ombudsmen include investigating and resolving complaints made on behalf of residents or residents; identifying problems which affect a substantial number of residents; recommending changes in federal, state and local legislation, regulations and policies to correct identified problems; and assisting in the development of resident councils, family councils, and citizen organizations concerned about the quality of life in long-term care facilities.

The Mental Health Ombudsman advocates ensuring individual rights are respected and services respond to consumer needs and preferences.  The ombudsman helps to resolve problems at the lowest level possible and can also help with the grievance and/or fair hearing process.

The Senior Farmers Market Nutrition Program is designed to improve the nutritional status and overall health of low-income seniors by providing them with fresh fruits and vegetables from farmers markets.  Educational information about the benefits, selection, storage, and preparation of fresh foods is also provided to participants.