Do you have a question or concern about a nursing home, boarding home or an adult family home? Contact us at (509) 886-0700
Long-Term Care Ombudsman Services
The Long-Term Care Ombudsman program is a coordinated system of services designed to improve the quality of life for residents of nursing homes, boarding homes, congregate care facilities and adult family homes. Services provided by state and local ombudsmen include investigating and resolving complaints made on behalf of residents or residents; identifying problems which affect a substantial number of residents; recommending changes in federal, state and local legislation, regulations and policies to correct identified problems; and assisting in the development of resident councils, family councils, and citizen organizations concerned about the quality of life in long-term care facilities.